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software asset management

Empower your IT Service Management

Incident and Problem Management

Change Management

Request Fulfillment

Asset & Configuration Management

Service Level Management

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fixed asset lifecycle management

Infraon Desk is certified as ITIL compatible for  13 processes by Pink Elephant

Get into the driver’s seat of ITSM

A Remote Access, Authorization & Security System that powers real-time Cognition, Detection & Response.

fixed asset lifecycle management

Unify Customer and Ops

With adaptable practices, SLAs, streamlined workflows that bring customers and ops together.

fixed asset lifecycle management

Connect and Extend

Offers comprehensive API's which allows you to extend out of box functionality to meet specific business needs

fixed asset lifecycle management

Powerfully Automate processes

Eliminate repetitive tasks through automation & Infraonbot for interactive AI driven human-Bot conversations using NLP

Reduce Costs & Expenses - IT Asset Management Software Features
fixed asset lifecycle management

Discover features that help accelerate your organizational processes

Fixed Assets and Spare Management - IT Asset Management Software Features

Incident Management

Manage Incident Lifecycle for multi-department issue tracking & resolution

Agentless IT Hardware Assets - IT Asset Management Software Features

Problem Management

Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones

Manage Software Licenses - IT Asset Management Software Features

CMDB & Asset Management

Centralized repository of all assets for in-depth tracking of status, warranty and other important information

Software Metering - IT Asset Management Software Features

SLA Management

Ensure On-Time Incident Resolution with Comprehensive SLA Templates

Assets Life cycle management - IT Asset Management Software Features

Task Management

Manage day-to-day granular tasks across multiple departments for improved collaboration and tracking

Location Tracking and Auditing - IT Asset Management Software Features

Change Management

Conveniently schedule changes to be mapped, speed up the change process and reduce service outages

Asset Spend Analysis - IT Asset Management Software Features

Knowledge Base Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Expected Future Expenses - IT Asset Management Software Features

Franchise Management

Unified Helpdesk platform across organizations and their franchisees and 3rd party vendors

Reduce Costs & Expenses - IT Asset Management Software Features

Project Management

Plan, build, maintain & manage your project by capturing details of sprints, tasks, user stories, bugs, insights, etc

Asset Spend Analysis - IT Asset Management Software Features

Event Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Expected Future Expenses - IT Asset Management Software Features

Availability Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Reduce Costs & Expenses - IT Asset Management Software Features

Request Fulfillment

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Asset Spend Analysis - IT Asset Management Software Features

Release & Deployment Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Expected Future Expenses - IT Asset Management Software Features

Service Catalog Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Reduce Costs & Expenses - IT Asset Management Software Features

Configuration Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

One tool and many capabilities for an enriched user experience

Reduce Costs & Expenses - IT Asset Management Software Features

Track and manage your services & workflows with our quick-help and easy-to-use Service Management feature tools, totally aligned with ITILv3 guildlines.

Make our IT Service Management tool act as a SuperManger for your datacenter

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

  • Easy integration
  • Automated workflow & task assignment across all datacenter tools
  • Single platform with unified ticket-collection center
  • Real-time alerting & notification on incident generation
  • Centralized tool to track & manage all service processes of all tools through a single dashboard

Dashboards & Reporting

Gain Realtime Insights into your IT service:

Reduce Costs & Expenses - IT Asset Management Software Features
  • Configurable dashboards with multi-level drill down support
  • Real-time Alerts based on escalation matrix
  • Role-based Access to relevant individualistic data
  • Array of Data Analytics for Incidents of all types

Knowledge and Resources centre

Access our collateral library to learn more about our products

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Flyer

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Presentation

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Case studies

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ITSM for all size of businesses

Small, Medium, and Enterprise

Features

Process

IM = Incident Management

AM = Asset Management

KM = Knowledge Management

EV = Event Management

SACM = Service Asset & Configuration Management

SCM = Service Catalog Management

SLM = Service Level Management

PM = Problem Management

CHG = Change Management

AVM = Availability Management

RF = Request Fulfillment

REL = Release & Deployment Management

Project Management

Battalion Package

-

Non-IT asset included, IT asset additional

Yes with 3000 API Call

1000 Non IT Asset

Basic

Basic SLA  support (only response/ resolution time SLA) (No asset based SLA)

Regiment Package

-

Non-IT asset included, IT asset additional

Yes with 5000 API Call

 3000 Non IT Asset

SLA with dynamic parameter support (no penalty)

Brigade Package

-

Non-IT asset included, IT asset additional

Included (with auto search on Incident)

 Yes with 60000 API Call

5000 Non IT Asset

Success Stories

Infraon provided Udaan

A 360 degree service managment solution for their key operations

Infraon ensures Dvois

provide undivided attention to their broadband customers

Infraon helps SEBI

to implement an SLA driven ITIL enabled Service Management system

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